The synergy of people, processes, and purpose drives project success. This underpins our project management approach for high-end retail projects.
The synergy of people, processes, and purpose drives project success. This underpins our project management approach for high-end retail projects.
REFINE delivers personalised end-to-end project management for luxury retail brands. As trusted client-side project managers, we champion the vision of our international clients, ensuring their bespoke retail experiences come to life in the Australian and New Zealand markets.
relationships.
personalisation.
diligence.
adaptability.
Through people-centric project management, we build trust and strong relationships. We proactively cultivate collaboration and clear communication, creating a unified team that delivers world-class retail experiences.
Tick-box service is not part of our playbook. We work in partnership with our clients, personalising services and deliverables to achieve their unique goals while maintaining unwavering brand consistency. We go beyond project management by sharing tailored solutions to streamline clients’ operations and enhance project outcomes.
Diligence is a practice, not just a value. We’re proud of the high standard of service we show our clients and the careful attention to detail given to every stage of our projects—from design to delivery. As a trusted extension of our client’s team, we provide comprehensive project oversight, ensuring successful execution aligned with key objectives.
Years of navigating the dynamic luxury retail landscape has equipped us to handle any project with ease. We’ve efficiently managed high-end retail fit-outs of all sizes and complexities, demonstrating our adaptability, resourcefulness and commitment to exceeding expectations.
We’ve worked with luxury retail’s finest. You can trust we have the skill and professionalism to uphold your brand’s image, design standards and attention to detail.
We take the time to understand your culture and seamlessly integrate with your in-house teams, local and international, to ensure consistency and efficiency. We also have niche experience translating international documentation to align with Australian codes and materials resourcing.
Our expertise is well-rounded and adaptable. Our project management experience spans a range of luxury retail contexts and footprints:
When the right people and processes collide, project success is inevitable. Our expertise lies in creating high-performing teams and efficient workflows to craft bespoke retail experiences to align with the luxury standards of your brand.
We're deeply knowledgeable of local laws and regulations and skilled at optimising within them.
Our forward-thinking approach to risk prevention ensures we’re well-equipped to navigate challenges and constraints throughout your project.
Access our network of leading contractors and suppliers.
We build teams who share our passion for quality and a willingness to go above and beyond to achieve your vision.
Our focus is on streamlining the project from start to finish.
From information transfer to design systems, we know what works to ensure efficiency and effectiveness so we can deliver your project on time and on budget.
Passionate people are at the heart of REFINE.
Our team is led by Melanie Edwards, our Founder and Director, alongside Kimberley Wiggs, our Senior Project Manager. Collectively, we lead with people-centric project management— collaboration with our clients and project teams fuels our ability to effectively manage and deliver high-end retail fit outs.
Founder and Director
With over a decade of experience in luxury retail project management and client representation, Melanie saw an opportunity to set a new standard. REFINE does just that— bespoke project management services centred on personalisation and meticulous care.
Melanie’s strength lies in her commitment to diligently deliver exceptional client service. Known for her enthusiastic nature and belief in the power of relationships, she has driven REFINE’s success by building an extensive network of leading designers, architects, contractors and suppliers.
For Melanie, there’s nothing sweeter than hearing, ‘You’ve made our life easier.’ This sentiment captures the ethos behind REFINE—deliver an unmatched project management experience for every client.
Senior Project Manager
With extensive experience managing high-profile projects for luxury retail icons like Cartier, Bvlgari and Tiffany & Co., Kimberley brings a wealth of expertise to our team. She met Melanie as an in-house project manager at The Prada Group, laying the foundation for her high standards and considered approach.
With a shared commitment to unequalled client service, she joined REFINE in 2020 and continues to be an asset to our growing team. As a trusted client-side PM representing world-renowned luxury brands, Kimberley believes in simplicity and efficiency—two key elements that make for a seamless client experience on every project.
